A Quest for no Qwest

I haven't been trying to avoid writing. Unfortunately, our new high speed Internet is provided by Qwest (our home phone service provider). We have had nothing but problems with them since we made the switch to DSL. The high speed has has been much better than the dial-up but our bill has been a nightmare! Our phone bill has more than doubled, we have been charged for features that we haven't requested, and we can't get in touch with anyone that can speak proper English.
Our bill last month was $130.00 higher than it should have been. We dropped our 2nd phone line, we cancelled our long distance, and we dropped all of our extra features. We talked with a lady from Qwest for over an hour as she tried to make heads from tails on our bill. When it was all said and done, we were supposed to have a credit that would exceed our bill for this month.
The changes were supposed to take effect about 3 weeks ago. They didn't.

At the beginning of this week, our high speed was disconnected (a mistake by
Qwest) and our phone bill (which should have shown a credit) was $170.00. We have been trying for 2 days to get our Internet reinstated but have been unsuccessful thus far. Qwest has again (supposedly) made an adjustment to our bill but they haven't turned our Internet back on. When we talked to the person from the billing department, he was not willing to give us a phone number in order to talk to someone about turning our DSL back on.

Today I have driven to town with my laptop in order to check email. I had 32 messages that I was not able to receive at home.

I am not sure what to do when phones and computers that are intended to make our lives less complicated, actually increase the stress in our lives. I have wondered many times how we ever got by without these helpful items.

Fed up with lousy service and searching for an alternative ISP, Jon